Frequently Asked Question

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Reports located on the left column.
3. Click the Usage Reports tab.
4. Click Meeting.
   A list of upcoming and previous meetings will be generated. You can search by time range or by Meeting ID.
   Note: If wanting a report for a webinar, select the Webinar option instead.
5. Next to Report Type, select the report type that you want to generate:
   • Registration Report
   • Poll Report
   • Survey Report
6. In the drop-down menu below Report Type, select one of these options:
   • Search by time range: Select a time range, then click Search.
   • Search by meeting ID: Enter the meeting ID and click Search.
7. In the last column of the meeting, you want a report of, click Generate.
   You can also use the checkboxes to select multiple meetings, then click Generate at the top.
   
8. Select the registration type that you want the report to generate:
   • All Registrants: Include both approved and denied registrants from your meeting.
   • Approved Registrants: Include only the approved registrants from your meeting.
   • Denied Registrants: Include only the denied registrants from your meeting.
9. Click Continue.
   Zoom will redirect you to the Report Queues tab where you can Download the report as a CSV file.
   

For additional support if you're still experiencing dufficulties, contact the help desk.

Extension: 7123
Support Email: ictsupport.moh.gov.jm