Frequently Asked Question

How do I fix a paper jam?
Last Updated 3 months ago

  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to.
  3. If the stuck paper is visible manually remove it.
  4. Remove all paper trays and any paper that may be stuck between the tray and the printer.
  5. If the stuck paper is visible manually remove it.
  6. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper.
  7. If the stuck paper is visible manually remove it.
  8. Turn the printer back on.

For additional support if you're still having issues, contact the service desk.

Extension: 7123
Support Email: ictsupport.moh.gov.jm

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