Frequently Asked Question
How do I fix a paper jam?
Last Updated about a month ago
- Turn off the printer.
- Inspect the location or tray the printed paper ejects to.
- If the stuck paper is visible manually remove it.
- Remove all paper trays and any paper that may be stuck between the tray and the printer.
- If the stuck paper is visible manually remove it.
- Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper.
- If the stuck paper is visible manually remove it.
- Turn the printer back on.
For additional support if you're still having issues, contact the service desk.
Extension: 7123
Support Email: ictsupport.moh.gov.jm