Frequently Asked Question

Internet access is blocked, and a warning indicator is present on the machine.

Last Updated 2 years ago

If you are showing a caution sign on the computer icon, it normally means that you have lost network connection.

For wired CPU/Laptop:

First, check to make sure that you have a network connection by checking the network cord to make sure that you are plugged in ( the cord that is plugged in the computer and network port)
Reboot CPU/Laptop
If Call Helpdesk for further assistance/advise if above fails.

For wireless CPU/Laptop:

First, check to make sure that you have a network connection clicking on the wireless icon( it will tell you if you are connected).
Reboot CPU/Laptop
If Call Helpdesk for further assistance/advise if above fails.

For additional support if you're still having issues, contact the help desk.

Extension: 7123
Support Email: ictsupport.moh.gov.jm